Because it deals with a struggle or a clash (of ideas, interests and/or persons) we often make negative associations when we hear the word conflict (shudder). However, conflict, in and of itself, is not “good” or “bad” (or ugly). How we qualify conflict has more to do with what causes it as well as how we choose to address it. This article will take a look at how leaders can address conflict—and make it good—as they strive to strengthen the efforts of the teams they inspire, guide and support.
Learn more in the Conflict job aid.