UF Training and Organizational Development is committed to your personal and professional development. This general category of training includes a broad range of workshops designed with the UF employee in mind. Taught by UF Training and Organizational Development instructors as well as subject matter experts from across campus, you’ll be sure to find a useful workshop here.

Customer Care

CCA010 Quality Customer Service Instructor: Ronda Mitchell
Tuesday, March 7 Register Now 1:30 p.m. to 4:30 p.m.

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service and discuss common customer service interactions and how to improve them.


GET080 Attitude: Radiating Possibility Instructor: Ronda Mitchell
Wednesday, January 11 Register Now 1:30 p.m. to 4:30 p.m.

Transform old attitudes of negativity and doubt into new attitudes of engagement and possibility! This course features the work of Ben Zander, world-famous conductor of the Boston Philharmonic Orchestra and includes insights that can help you improve your approach to life and work. Key learning points include:

  • Sit in the front row of your life: Participate!
  • Cultivate growth: Use mindset to reconsider failure and mistakes
  • Shift your focus: See possibility
  • Invent a new game: What’s your contribution?

LES050: Leading the Challenge of Change Instructor: Courtney Moon
Wednesday, February 15 Register Now 1:30 p.m. to 4:30 p.m.

Participants will discuss why change is difficult, what they can and should expect when implementing change, and how they–as leaders or “change agents”–can make changes more effectively by taking employee response into account. By focusing on normal responses to change, along with the impact of resistance to change and employee resilience, this workshop will provide participants with an opportunity to reflect upon their roles as “change agents” so that they may more effectively implement change or guide their work unit during times of change. Practical and interactive, this workshop will provide essential skills useful in navigating the complexities of change management in today’s workplace.


PMA010 Project Management Instructor: Steve Slater
Tuesday, February 28 Register Now 9:00 a.m. to noon

Project management—whether aimed at creating a product, service, or solving major organizational problems—requires a different set of management skills than those needed to oversee routine operations. Project management involves leading a diverse group of employees who are working in an environment that is highly dependent upon planning, limited by budget and scheduling controls and subject to constant progress evaluations.

You can make project management a positive work experience through understanding project functions from start to finish. Become a better project manager or team member by participating in this “Project Management” workshop!


Diversity

GET789 Diversity & Inclusion at UF elearning Available as an on-demand online course through myTraining

“Diversity & Inclusion at UF” is an online course which outlines key components of Equal Employment Opportunity (EEO) and diversity at the University of Florida. This course utilizes case study videos and graphic novels to demonstrate inclusive behaviors, and also highlights key moments in history that have had an impact on inclusion in higher education.


Finance and Accounting

 

RCM100 Introduction to RCM elearning Available as an on-demand online course through myTraining

The online “Introduction to RCM” workshop is designed for anyone who is interested in learning more about RCM. This workshop introduces the budget system, explains why a different budget system is being implemented, defines key concepts and describes the expected impact of RCM once it is fully implemented. This workshop also is a prerequisite to attend RCM200 “Nuts and Bolts.”


RCM200 RCM Nuts and Bolts elearning Available as an on-demand online course through myTraining

Designed for deans, associate and assistant deans, department chairs and budget and finance officers, RCM Nuts and Bolts training explains the new budgeting model, Responsibility Center Management (RCM); how budgets will be allocated; and how Support Center Assessments will be conducted. RCM100 is a prerequisite for this workshop.

This class will detail:

  • expenditure analysis
  • calculation of weights
  • allocations
  • revenue streams
  • support center funding

TRM100 PCI – Payment Card Security elearning Available as an on-demand online course through myTraining

Protecting our customers’ credit/debit card information is a priority at the University of Florida. This course covers the policies, procedures and security measures – including the Payment Card Industry Data Security Standard (PCI DSS) – that are required of UF merchants to ensure cardholder data is kept secure and security breaches are avoided.


TRM150 PCI – Payment Card Security for Front Line Staff elearning Available as an on-demand online course through myTraining

Protecting our customers’ credit/debit card information is a priority at the University of Florida. This course covers the policies, procedures and security measures including the relevant Payment Card Industry Data Security Standard (PCI DSS) requirements required of UF merchant front line staff to ensure cardholder data is kept secure and security breaches are avoided. This course is designed for all UF merchant front line staff who accept credit or debit cards for payment of goods and/or services in person, over the phone or via eCommerce. This course should take approximately 20 minutes to complete.


TRM200 Explaining UF Cash/Check Controls elearning Available as an on-demand online course through myTraining

This interactive session is designed for those who handle, manage and/or deposit cash/checks at UF and covers UF’s cash/check handling control requirements, including why these controls are so important. This course is required on an annual basis to obtain/retain the UF_AR_CASHIER role and is strongly encouraged for all other workforce members (employees, students or volunteers) who accept, record, reconcile or review incoming receipts. The course should take approximately 20 minutes to complete.