Police Communications Operator I

Level – I
Job Family – Public and Environmental Safety
FLSA Status –Non-Exempt
Pay Grade – 20
Salary Plan –TU2N
Job Code – 001111

Summary: 
This is non-sworn law enforcement work operating telephone, radio, and computer systems in a public safety communications center involving computerized radio dispatching.

Examples of Work:
Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

  • Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures.
  • Inputs and transmits call information using computer terminal or manual card system. Refers callers to appropriate agencies or extensions.
  • Contacts appropriate parties to notify of complaints and/or actions required.
  • Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
  • Uses computer terminal to update and monitor the unit status.
  • Transmits requests for emergency services and retrieves various data and records.
  • Checks driver’s license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
  • Monitors alarm systems and notifies personnel upon activation.
  • Prepares various logs, reports and forms.

Education and Experience:
High school diploma or equivalent and one year of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Licensure and Certification:
State certification on the NCIC/FCIC computer system

Supervision:  
This position does not typically supervise.